Returns & cancellations

Updated 2 November 2026

Before dispatch

To request cancellation of an unshipped order, email us with your order reference. If the order has not been dispatched, we will cancel it and arrange a full refund.

After delivery

You may tell us that you wish to return an item within 14 days of delivery. Contact us first for return instructions and the correct return address. Send the item back within 14 days after your notice. Keep proof of postage.

For a change-of-mind return, you pay the return postage unless we agree otherwise. Handle the item only as needed to inspect it; a reduction may apply for loss of value caused by additional handling, where permitted by law.

Damaged, faulty or wrong items

Contact us with your order reference and details of the problem. Photos can help us arrange the appropriate replacement or refund. We cover necessary return costs for faulty or incorrectly supplied items.

Refunds

Approved refunds go to the original payment method. A full cancellation or return includes the product price and standard original delivery charge. We do not deduct our payment-processing fees from your statutory refund.

Where a return is required, we may wait until the item or evidence of its return is received before releasing the refund. Bank processing time can follow the refund. These policies do not reduce any rights you have under applicable consumer law.